Thursday, November 17, 2011

MacDailyNews: Apple asks to see Samsung’s call center records

MacDailyNews
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Apple asks to see Samsung's call center records
Nov 17th 2011, 19:30

Nov 17, 2011 - 02:41 PM EST — AAPL: 376.18 (-8.59, -2.23%) | NASDAQ: 2583.03 (-56.58, -2.14%)

Thursday, November 17, 2011 · 2:30 pm · No Comments

"Samsung and Apple are currently in the pre-trial phase of litigation known as Discovery," David Goldman reports for Edible Apple. "One of Apple's recent discovery requests was rather interesting. It asked Samsung to pore over its call center records and produce 'any instances of customer confusion in which Samsung was made aware' that a user confused an Apple product for a Samsung product or vice versa."

"Samsung argues that fulfilling Apple's request would be difficult and time consuming," Goldman reports. "Apparently it'd be difficult to differentiate all of the instances where a customer called to disparage Apple products."

Goldman reports, "Samsung writes: 'For example, it is possible that Samsung customers may have contacted the call centers to comment on how they disliked their previous Apple product, but enjoy using their Samsung product. This would not be responsive to Apple's requests, because the consumer is not expressing any confusion as to the source of the product he or she was calling about.'"

Read more in the full article here.

MacDailyNews Take: Samdung's lawyers' wiseassery will backfire.

Boycott Samsung. We no longer buy Samsung-branded products and advise our millions of readers worldwide to also avoid purchasing Samsung-branded products until they cease stealing Apple's patented IP.

Apple's products came first, then Samsung's:

Samsung Galaxy and Galaxy Tab Trade Dress Infringement

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